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✈ WORLDWIDE SHIPPING!

FAQ

SHIPPING ✈

HOW LONG WILL IT TAKE TO GET MY ORDER?

It's coming, we promise! We ship orders from Monday to Friday, during office hours, except for public holidays. We always do our best to post your order(s) as quickly as possible. It takes us 1-5 days to ship the orders.

For full information and rates, please go here. Transit times vary by country and shipping service.

HOW DO I TRACK MY ORDER?

To track your order, please do the following:

1. Login to your Devil Walking account.

2. Click on the order you want to track.

3. Next to your fulfillment date, there is a link with the tracking number. If you don't see it, your order is still being processed.

Additionally, you’re gonna get an e-mail from us telling you that your order has been shipped. Inside that  e-mail, you’ll find a link to track your order with.

ORDERS 🛒

HOW DO I MAKE CHANGES TO MY ORDER?

Within one hour after you have submitted your order, you can change the contact details and/or size by simply emailing us the updates needed. Contact us at hello@devilwalking.com.  and include your order number and updates in the email. That’s all!

CAN I CANCEL AN ORDER?

Just like modifying an order, canceling it is also available one hour after it has been placed. To cancel an order you’ve made in the past hour, just email us at hello@devilwalking.com.

After that 1 hour passes, we can’t cancel your order, but we could provide you with a store credit for the same amount if the order isn’t shipped

CAN I EXCHANGE OR RETURN ITEMS?

We don’t offer direct exchanges. For full information about Returns & Exchanges please gohere.

PRODUCTS ✂

WHERE ARE YOUR PRODUCTS MADE?

All of our garments are manufactured in Plovdiv, Bulgaria. The Eastern European country is well-known for its century-long sewing traditions, as well as the supreme precision and durability of the production. 

The fabrics we use are imported from Italy, as the country is confirmed to deliver the highest possible quality on the market.

I FOUND THE SAME PRODUCTS ON eBay FOR $10?!

Nope! You haven’t found the same products. What you have stumbled upon are unauthorized replicas. They look good on the photos (since the images are probably downloaded from our website), but the prints are blurry, the fabrics are low-quality, and the inks fade after the first wash. Unfortunately, we can’t deal with all of the imitations, or at least not quickly enough.

4,9 STAR RATING OUT OF 5? ARE U SURE?

Yep! We do our best, you see. You can check out the review page in our Etsy shop - there you can find  over 3000 perfectly genuine 5- stars reviews!

PAYMENTS & ORDERING

WHAT TYPES OF PAYMENT METHODS DO YOU ACCEPT?

Pretty much anything and everything! We accept Visa, Mastercard, Amex and, of course, PayPal

I HAVE A PROMO CODE, HOW DO I USE IT?

Easy-peasy. Just add badass stuff to your cart as normal, then pop the code in the discount code box during the checkout process

I HAVE A STORE CREDIT, HOW DO I USE IT?

It’s the same as having a promo code. Just add badass stuff to your cart as normal, then pop the code in the discount code box during the checkout process.

DO YOU SELL GIFT CARDS?

Of course! We sell them here. Vouchers don’t have an expiration date and can be used multiple times until they are all used up so no money is wasted.

CAN I VEW THE PRICES IN MY LOCAL CURRENCY?

We offer our customers the opportunity to view prices in various currencies when browsing and purchasing through our website. Selectable currencies include AUD, USD, GBP, CAD, EURO, JPY, and BGN. 

When a currency is selected, the price is displayed in the chosen currency according to the most recent exchange rate. Please note that the currency conversion shown is only a guide, and the actual currency conversion that will be charged by your chosen payment method may vary.

Devil Walking processes all orders in US dollars

OTHER STUFF

IT'S OUT OF STOCK?

Share details about your shipping policies, item returns, or customer service.

IS YOUR STORE SECURE?

Hell yeah! Privacy and security are super important to us. You can read our full privacy policy here. Our website is 100% safe and well-protected

HOW SHOULD I DISPOSE OF THE PACKAGING?

Your packaging can be recycled through any soft plastic recycling program – check to see what’s available in your local area.

Great choice! You are one step closer to enjoying your gear!

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