As we all know, sometimes you get your brand your gear, put it on and it just doesn't feel right. Oh no! Hey, don't pack, we will take care of it!
While exchanges are not our favorite, we offer a refund or a gift card for any items you wish to return on the following conditions:
- items must be returned within 45 days after delivery. We only need your return tracking number to process it;
- the products are not worn, used, washed or damaged;
- the original tags/labels/hygiene sticker(s) are attached;
- you have completed the online Return Form to authorize your return.
For any items that do not meet the above-mentioned requirements, we may refuse the return. For more information, please read our Terms and Conditions.
There are a few products that cannot be returned: sale items, custom made, monogrammed, personalised, or altered products, unless the good is faulty or where otherwise required by law. All swimwear must have an original hygiene sticker attached.
If you believe you have received a faulty item, please contact us immediately to find the best options for repair, replacement or refund.
Easy peasy! Just complete the Return Form and send the item(s) back to us. Our address is:
Devil Walking ltd
General Radko Dimitriev 11
Please include a note with your name and order number to ensure your return can be identified when it arrives.
All postage costs for returns must be covered by you. We recommend using a trackable postage service to ensure that your gear is safely on its way to us!
The products are your responsibility until they reach our office. DevilWalking is not responsible for any lost parcels being returned.
We will refund using your original payment method, or on gift card where appropriate at our discretion. Special conditions apply in respect of payments PayPal (as set out below).
Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer the alternative method of reimbursement. Please consider if you would like a refund or store credit carefully when submitting your online return form.
Refunds will be returned to your PayPal account. Please note that if you paid with PayPal you may be eligible to have return shipping costs reimbursed for up to $45. Check out the details here to see if you qualify.
Once we’ve received the gear back at DevilWalking, we will need 2–5 business days for some quality checks. Once we are ready, you will receive an email notification to confirm if the return has been accepted.
Refunds may take up to 10 business days to appear in your account, depending on your bank.